Went in to help my girlfriend out and pay on her storage. These guys fraudulently set me up on automatic payments without my consent and charged me extra fees twice! Stefani even admitted to putting me on automatic payments without my conesnt. Stated it was an accident, I don't know how you can accidently set someone up for auto billing, when you have to confirm it. Now its effecting my banking and actual auto payments and other bills I needed the money for. They said they would fix it and have not done anything.
Rented a Uhaul here. It was ok, they were pretty helpful, but it took a call to the regional folks to get things sorted out (they weren't going to have the truck there on time) but after a few quick calls it all worked out.
Seriously the worst new storage unit management ever!! We've been there for 4 years without any problems - all of a sudden it got bought out and the new management company is ridiculous. We've had our rent on auto pay - they didnt withdraw the funds and then they tell us that they're going to charge us fees for nonpayment, and take over our unit if we don't pay and this is happened several times in the last year. I've gotten three letters in the last two years telling me that they haven't raised prices in the last 12 years since being built and yet those three times they were raising prices - each time. They just over locked us out of our units for having two locks which of been there for the past four years, without a single request to remove them in a polite way. Do not store your stuff here !!!!!
Now I have to go through legal matters and had to file a fraud case with my bank, cause of their actions. Stay away from this place!
Mixed feelings on this place so a mixed three-star review. I had had spaces here over the last 6 years a couple times, under the old ownership the prices were good and upkeep was great. The new manager (woman with Dutch name, sorry I forget) is awesome, very helpful and upbeat.
It's the new owners I don't like, they jacked up my space rent over 20% and apparently they won't plow snow unless there's 4" on the ground. This place is incredibly slick and drainspouts drip water that turns into VERY SLIPPERY ICE in the wintertime.
We have several units here and have had them for years. It's been a very secure and convenient, there was a few small billing hiccups with the change over to the new owners but they were resolved quickly. Stephanie has answered all our questions and has been very helpful.
They seemed nice enough at the office. The units looked pretty clean and organized but I have never had one here.
Watch Dog Self Storage is a US Storage based in Springville, Utah. Watch Dog Self Storage is located at 111 W 1060 N, Springville, UT 84663, USA.
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